Groww app faces technical snag as users complain; brokerage says ‘issue resolved’

Several users of the online financial services platform Groww experienced an hour-long outage on January 23, 2024, leaving them unable to log in, and some even asked for compensation Groww posted on social media that it was resolving a technical issue and working to resolve it promptly. The company later confirmed that the issue had been resolved Some users demanded compensation for the losses they suffered Groww is a Bengaluru-based stockbroking platform that turned profitable in October 2023, registering Rs 1,277 crore in revenue in FY23, a huge 266 per cent surge

how did groww respond to user complaints

Groww responded to the user complaints by acknowledging the technical issue and assuring users that they were working to resolve it promptly. The company later confirmed that the issue had been resolved and the app was working fine n response to a user on social media, the official Groww account posted, "Pleased to inform you that we have successfully resolved the issue. If you have any further questions or concerns, feel free to reach out. Thank you for choosing us Some users demanded compensation for the losses they suffered during the outage

Did groww offer any compensation to users affected by the technical issue

Groww has not confirmed offering compensation to users affected by the technical issue. However, some users did demand compensation for the losses they suffered during the outage The company acknowledged the issue, assured users that they were working to resolve it promptly, and later confirmed that the issue had been resolved

what was the amount of compensation offered to users affected by the technical issue

There is no specific information available regarding the amount of compensation offered to users affected by the technical issue on the Groww app. While some users demanded compensation for the losses they suffered during the outage, Groww has not confirmed any details about the compensation provided

how did users respond to the compensation offered by groww

There is no information available regarding how users responded to the compensation offered by Groww because the company has not confirmed any details about the compensation provided to users affected by the technical issue. However, some users did demand compensation for the losses they suffered during the outage

what was the impact of the technical issue on groww's business

The technical issue faced by Groww had a significant impact on its business. The outage occurred during intraday trading, leaving users frustrated and unable to access or use the platform Some users even demanded compensation for the losses they suffered during the outage Groww acknowledged the issue, assured users that they were working to resolve it promptly, and later confirmed that the issue had been resolved company's response to the issue and the subsequent resolution helped maintain user trust and confidence in the platform.

How long did it take for groww to resolve the technical issue

It is not clear how long it took for Groww to resolve the technical issue. However, the company acknowledged the issue and assured users that they were working to resolve it promptly Groww later confirmed that the issue had been resolved